At jilif, your privacy matters. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use it, who we may share it with, and what rights you have over your own data. By using the jilif platform, you agree to the practices described on this page.
When you register on jilif, we collect your full name, date of birth, email address, mobile number, and a username of your choice. We may also request a government-issued ID or other verification documents to confirm your identity and age in compliance with Philippine regulations. This information is necessary to create and maintain your account securely. Without it, we cannot provide you with access to the platform or process your transactions. All identity data is stored securely and accessed only by authorised personnel.
We automatically collect information about how you use the jilif platform, including the games you play, bets you place, deposit and withdrawal history, and the pages you visit within the site. Technical data such as your IP address, device type, browser version, and operating system are also recorded to help us maintain platform security and improve your experience. Transaction records — including amounts, timestamps, and payment method references — are retained as required by applicable Philippine financial regulations. This data helps us detect unusual activity, prevent fraud, and ensure that all transactions are processed accurately. We do not store full payment card numbers or sensitive banking credentials on our servers.
To verify that you are accessing jilif from within a permitted jurisdiction and to comply with our licensing obligations, we may collect general location data derived from your IP address. If you use the jilif mobile app, your device may also provide additional technical identifiers that help us optimise performance on your specific handset. We do not track your precise GPS location without your explicit consent, and you may withdraw any location permissions through your device settings at any time. Location data is used solely for compliance, security, and service improvement purposes — it is never sold to third parties for advertising. For more details on mobile access, visit the App page.
When you contact the jilif support team — whether by email, live chat, or any other channel — we retain records of those communications to help us resolve your query and improve our service quality. Any feedback, complaints, or requests you submit are also stored and reviewed by our team. These records allow us to track the progress of open issues and ensure that nothing falls through the cracks. We may use anonymised summaries of common support queries to update our FAQ page and improve platform documentation. Support communications are kept confidential and are not shared with third parties except where required by law.
The personal data we collect is used primarily to operate and improve the jilif platform for players in the Philippines. This includes processing your registrations and logins, verifying your identity and age, handling deposits and withdrawals in Philippine pesos, and providing customer support when you need it. We also use your data to personalise your experience — for example, remembering your preferences and surfacing game categories that match your activity on the platform. Where you have opted in, we may send you promotional communications about new features, upcoming events, or relevant offers; you can unsubscribe from these at any time through your account settings. We process your data only where we have a lawful basis to do so, including the performance of our contract with you, compliance with legal obligations, and our legitimate interests in operating a secure and well-functioning platform.
jilif uses cookies and similar technologies to keep you logged in, remember your settings, and understand how players navigate the platform so we can make improvements. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us understand aggregate usage patterns — these do not identify you personally and are used only to guide product decisions. Youcan manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or sell your browsing data to external marketing networks.
jilif does not sell your personal data to third parties under any circumstances. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. We may also disclose your data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of jilif or other users. In the event of a business transfer or merger, your data may be transferred to the acquiring entity, and you will be notified of any such change in advance. All third-party partners we work with are required to handle your data in accordance with applicable data protection laws.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations — typically a minimum of five years following account closure, in line with Philippine anti-money laundering requirements. Transaction records are kept for the period required by applicable financial regulations. If you request deletion of your account and there are no outstanding legal holds, we will delete or anonymise your personal data within a reasonable timeframe. Some residual data may remain in encrypted backup systems for a limited period before being permanently purged. For questions about data retention, please reach out to our support team or visit the FAQ page.
You have the right to request a copy of the personal data that jilif holds about you at any time. If any of your information is inaccurate or out of date, you also have the right to ask us to correct it promptly. Most basic account details — such as your contact number or email address — can be updated directly through your account settings without needing to contact support. For more sensitive corrections, such as changes to your registered name or date of birth, our support team will guide you through the verification process. We aim to respond to all data access requests within 30 days of receipt.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw your consent and there is no other lawful basis for processing. Please note that we may be unable to delete certain data where retention is required by law — for example, transaction records subject to regulatory retention periods. You also have the right to request that we restrict the processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved. Requests for deletion or restriction can be submitted by contacting our support team directly. We will acknowledge your request and provide a response within the timeframe required by applicable law.
Where technically feasible and legally applicable, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. This right applies to data that you have provided to us directly and that we process on the basis of your consent or a contract with you. You may also request that we transmit this data directly to another service provider where doing so is technically possible. To submit a portability request, please contact our support team with your account details and a description of the data you require. We will process your request in accordance with applicable Philippine data protection regulations.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilif handles your personal data, you can reach our team at the email address listed in the footer of this page. We take all privacy enquiries seriously and will respond as promptly as possible. If you believe your data rights have been violated and we have not resolved your concern to your satisfaction, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We encourage you to review our Terms and Conditions and Responsible Gaming page alongside this policy for a complete picture of how we operate. This Privacy Policy may be updated from time to time — the date at the top of this page will always reflect the most recent revision.
jilif is built for players in the Philippines who want a secure, transparent, and enjoyable online entertainment experience. Your data is protected, your identity is verified safely, and your rights are always respected. Join thousands of Filipino players already on the platform.